Using the website

If you are having any problems whilst on our website, we will be happy to help you resolve any issues – please get in touch on the details listed here. To help us help you we will ask you questions about how you are accessing our website, like:

  • Your browser – if you’re not sure which you use we can help you find out
  • What device you are using (this might be a laptop, mobile phone, etc)
  • Your Internet Service Provider (the company that provides your internet access)
  • When the issue happened
  • Where you were on our website when you encountered the issue
  • Any error messages that popped up

We’ll let you know how to resolve it as quickly as we can.

Once you have finished shopping and your chosen items have been added to your cart, you can view your order by clicking the shopping cart icon in the top right of your screen. Below your items you will see a “Promotional Code” box. Enter your coupon code and click “Apply” – any discounts will then be reflected before you finalise your order.

We love hearing your opinions of the products we sell and the best way for you to do this is by leaving a review. It’s easy to leave a review – on every item page there is a form within the “review” tab that you can complete. Your review will appear on our website after we have moderated it (usually less than 24 hours).

Orders, returns and shipping

You can cancel your order if you change your mind before we have dispatched your chosen items. The best way you can get in touch is via telephone on 01138 730 118. Alternatively you can contact us via email or using our contact form by clicking here. We will reply as quickly as we can but sometimes when we are very busy this can take up to 24 hours.

If your order has already been dispatched, you can read our returns process by clicking here. Please allow up to 7 days for the goods to reach us and for your account to be refunded.

Sorry but our packing process is fully automated and this means that once an order is placed it cannot be added to. However you can cancel and re-place your order – read about this above.

You can track the progress of your order by logging in to your account here. We will send you regular updates via email as we process, dispatch and ship your order too.

At present we can only ship to addresses in the UK. This said, it is our aim in future to begin shipping worldwide. Learn more about our shipping process by clicking here.

We’re really sorry if your order has arrived either damaged or is faulty. You can read our returns policy by clicking here. If you need any further information please contact us.

If you would like to return any unwanted items please read about how you can do this by clicking here for our returns policy. Please note that we are unable to accept returns certain unwanted items.

Account Information

Registering for an account with us comes with many benefits such as being eligible for our latest discounts and promotions and saving items to your wishlist.

If you would prefer not to sign up for an account that is fine with us – you can checkout as a guest instead.

 First of all, please click the ‘Login’ link at the top of the page, next to your basket.

If you remember your account username  (most of time this is your email address), you can click the ‘Lost Your Password?’ link, enter it in the box on the next page and click ‘Reset my password’. We’ll send you an email that will let you to reset your password and sign in to your account again.

If you have any problems with this process (maybe you have forgotten your email address or are not receiving our emails) you can simply scroll up to the the top of the web page and click on the ‘Contact Us’ link. We will be happy to assist you.

We take privacy and security very seriously and certain sections of the site once logged in will encrypt data using SSL (Secure Socket Layer), the most secure form of encryption currently available.
SSL encodes your personal information and all of your transactions are protected by this powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server. More details can be found at http://www.securetrading.com
A page is secure when the “http” at the front of the www.autismgiftsuk.org is replaced by “https” .You will also notice a small locked padlock in the bottom and top bar of your browser.
Through Autism Gifts UK you can pay by credit or debit card, or with your PayPal account. All purchases are processed via PayPal’s industry leading secure payment system

Other

Our newsletter is the best way for you to stay in touch with Specialist Autism Services, Autism Gifts UK and our other projects. If this wasn’t enough to motivate you, we regularly send out discounts, promotions and run competitions for our newsletter subscribers. Sign up now!

We are a non-profit organisation which means that 100% of our profits are either reinvested in the organisation or donated to provide much needed support for adults with autism across Yorkshire. As we grow we will also offer more and more voluntary and paid job opportunities to adults with autism as well as support individuals that have decided to become self-employed by selling their products through our website.

If these reasons aren’t enough, we sell great gifts at great prices too! You can learn more about our organisation by clicking here.

Autism is a lifelong, developmental condition that affects how a person communicates with and relates to other people, and how they experience the world around them. You can learn a lot more by clicking here.